Florida Healthy Kids

Security Incident Information

We are committed to taking every reasonable step to prevent future breaches, which will include a review of our current security practices and policies to identify ways to strengthen them.

Continue reading to learn details of the incident and find a list of frequently asked questions. This will give you information to help protect yourself against the potential of harm.

If you have additional concerns, you can email your questions to privacyofficer@healthykids.org, or call us at 1-888-540-KIDS (5437) Monday-Friday from 7:30 am–7:30 pm EST.


Florida Healthy Kids Announces Cybersecurity Incident

TALLAHASSEE, Fla. – The Florida Healthy Kids Corporation (FHKC) today announced a cybersecurity incident experienced by its vendor, Jelly Bean Communications Design, LLC., which was responsible for hosting the FHKC website at the time of the incident. The security incident involved the personal data of online applicants and enrollees. FHKC has no confirmation at this time that anyone’s personal information was removed from the system.

FHKC was notified on December 9, 2020, that several thousand applicant addresses had been inappropriately accessed and tampered with. These addresses are collected as part of the online Florida KidCare application. FHKC engaged independent cybersecurity experts to conduct a thorough review of the incident to confirm the scope and severity of the security incident.

The cybersecurity experts identified significant vulnerabilities in the hosted website platform and the databases that support the online Florida KidCare application. FHKC learned that these vulnerabilities spanned a seven-year period from November 2013 until December 2020. FHKC temporarily shut down the website and databases in December 2020.

The tampering of applicant addresses, together with the potential exposure of personal information dating back to November 2013, constitutes a reportable data breach under Florida and federal law.

The types of information that may have been exposed include:

What Consumers Can Do To Protect Themselves

Individuals who applied or enrolled with Florida KidCare coverage between November 2013 – December 2020 are encouraged to take readily available steps to protect themselves from potential harm, including:

To set up a fraud alert or security freeze, please contact the three national credit reporting agencies below:

  1. Equifax: 1-800-525-6285; www.equifax.com
  2. Experian: 1-888-397-3742; www.experian.com
  3. TransUnion: 1-800-680-7289; www.transunion.com

FHKC is committed to taking every reasonable step to prevent future breaches, which will include a review of our current security practices and policies to identify ways to strengthen them. FHKC is accelerating efforts previously underway to transition the website to a new vendor. These efforts will help ensure family information is protected.

Information has been posted on the FHKC website, www.healthykids.org, where consumers can learn more information and read frequently asked questions. Consumers can also email questions to privacyofficer@healthykids.org, or call 1-888-540-KIDS (5437) Monday-Friday from 7:30 am–7:30 pm EST.


Frequently Asked Questions