Florida Healthy Kids

Frequently Asked Questions About Florida KidCare’s Document Upload Process

FAQs for families who do not have a Florida KidCare online account:

If you do not yet have a Florida KidCare online account, you will need to upload your supporting documents to your application. You should be prompted to upload documents right after you have submitted your application, and you can also choose to upload documents later by signing in here using your application confirmation number and last name.

1. I have filled out my application, but I am unable to upload documents.

Make sure you have completed and submitted your application. Once your application has been submitted, you will then be asked to upload your supporting documents.

2. I want to submit my application now, but would like to upload my documents later.

When you submit an online application, you will be given an application confirmation number. You can login here later using your application confirmation number and last name. Then click “Upload” to continue uploading your documents. After you’ve submitted an application, you can still add documents to that application for 120 days.

3. What are examples of types of documents I will be asked to provide?

Types of documents may vary from family to family based on what personal information is entered into the online application. However, the following categories are examples of types of documents that can be uploaded:

See a list of example documents for each category.

4. What file types are allowed?

Permitted file types are: .pdf, .jpeg/.jpg, .png, .tif/.tiff, and .gif. Other formats will not be accepted or processed.

All file types must be under 10MB per document. Please be aware that the size of your files and the speed and strength of your internet connection may affect how long it takes to upload documents.

Please make sure your files are not password-protected, secure, encrypted or corrupted. Florida KidCare will not be able to open these files to process them. You can avoid this by opening the document on your computer or phone before uploading and submitting it to make sure it can be viewed. If you are unable to view your document, try saving it in another acceptable format.

Files should be related to your family’s application or renewal process. Florida KidCare does not process medical bills, claims, or any other types of bills. These documents should be submitted to your health or dental plan.

5. How will I know if my documents have been correctly uploaded?

Each document you upload will have a status. Successful documents will be processed and will require no further action. If a document fails to transfer, you will need to try a new upload with the document(s) that failed.

6. Once uploaded and submitted, how long will it take for my documents to be processed?

Documents that are acceptable file types will be processed within approximately 7 business days.

7. I uploaded some of my documents already, but would like to upload the rest now. What should I do?

When you submit an online application, you will be given an application confirmation number. You can login here using your application confirmation number and last name. Then click “Upload” to upload the rest of your documents.

8. I uploaded documents to my application after I was assigned an account. What should I do?

Documents uploaded to an application will be assigned to your account during processing. Please note that documents uploaded to an application will not show in the list of successful documents when you log in to your account. If you need to verify these documents, log in with your application confirmation number instead.

9. Who should I contact if I have questions?

If you have any questions about how to upload documents or the status of your uploaded documents, please call the Florida KidCare customer service line at 1-888-540-5437. Make sure to reference the “Ref #” of the documents you need assistance with. Each individual document will have its own reference number.

FAQs for families who already have a Florida KidCare online account:

If you already have a Florida KidCare online account, you can upload supporting documents there. After signing into your account, you will be able to upload one or multiple documents.

1. What are examples of types of documents I will be asked to provide?

Types of documents may vary from family to family based on what personal information is entered into the online application. However, the following categories are examples of types of documents that can be uploaded:

See a list of example documents for each category.

2. What file types are allowed?

Permitted file types are: .pdf, .jpeg/.jpg, .png, .tif/.tiff, and .gif. Other formats will not be accepted and processed.

All file types must be under 10MB per document. Please be aware that the size of your files and the speed and strength of your internet connection may affect how long it takes to upload documents.

Please make sure your files are not password-protected, secure, encrypted or corrupted. Florida KidCare will not be able to open these files to process them. You can avoid this by opening the document on your computer or phone before uploading and submitting it to make sure it can be viewed. If you are unable to view your document, try saving it in another acceptable format.

Files should be related to your family’s application or renewal process. Florida KidCare does not process medical bills, claims, or any other types of bills. These documents should be submitted to your health or dental plan.

3. How will I know if my documents have been uploaded?

Each document you upload will have a status. Successful documents will be processed and no further action is required. If a document fails to transfer, you will need to try a new upload with the document(s) that failed.

4. Once uploaded and submitted, how long will it take for my documents to be processed?

Documents that are acceptable file types will be processed within approximately 7 business days.

5. I uploaded some of my documents already, but would like to upload the rest now. What should I do?

You can log into your account at any time and click the “Documents” tab to upload additional documents.

6. I tried to upload documents to my application by signing in with my application confirmation number, but it is not working?

If you already have a Florida KidCare online account, you should sign into your account to upload documents instead of using an application confirmation number. Applications will no longer accept documents after 120 days from submission.

7. I was just assigned a Florida KidCare account, but do not see any record of the documents I uploaded with my application.

Your account will only reflect documents that were uploaded while signed in your account. If you uploaded documents directly after submitting your application or using your application confirmation number, they will not be shown in your account. This does not mean that they were not successfully received or processed. If you have any questions about the status or success of documents that were uploaded, you can call 1-888-540-5437.

8. Who should I contact if I have questions?

If you have any questions about how to upload documents or the status of your uploaded documents, please call the Florida KidCare information line at 1-888-540-5437. Make sure to reference the “Ref #” of the documents you need assistance with. Each individual document will have its own reference number.

List of Acceptable Documents

Citizenship/IdentityU.S. Birth Certificates,  U.S. Passports, Resident cards, I94, Employment Authorization cards, VISAS, Approval  Letters from USCIS.  Social Security Card, Driver License,  School ID,  and Immunization Record.
Tribal MembershipTribal card or Tribal letter
Pay StubOne month worth of paystubs should be sent in. Paystubs must show Parent name, Employer Name, Pay Period and/or Paydate,  Gross amount if receiving wage income and Net amount if self-employed.
Proof of IncomeOther than paystubs the following can also be sent to verify income: Income declaration, W-2, company letter, and employment verification form, 1099, Self-Employment Letter or FSEMP  (Florida Self-employment form).
Proof of Unearned IncomeSocial Security Award Letter, Unemployment Award letter or printout showing weekly benefit amount with name and date listed.  Pension and Retirement letters, Pension and Retirement 1099.  Complete Divorce Decree for Alimony or letter from payee.
Legal DocumentCourt Order including judges signature – used for Alimony, name change, custody and adoption proof.
Tax Return1040 w/schedule C, E, and F, 1040A, and 1040Ez, (Current filing year tax return – required are the 1st and 2nd page of the return and all corresponding schedules, if applicable.
Dispute DocumentLetter written by parent addressed as Dispute Resolution, context of letter is to contain the matter of the dispute and the desired resolve of the parent, can attach proof such as unpaid claims, proof of premium payment, custody documentation to support the dispute.
Response to Missing InfoMissing information covers a variety of requested information – **F04 missing information -returned back with requested missing information (phone numbers, address update, special needs questions answered, relationship status, tax filing status, employment in home, **F52 missing IVIC information – birth certificate, passport, permanent resident card, I94 documentation, tribal membership proof (please see acceptable documents types for Citizenship and Identity )– paystubs, company letter, tax return pages, W2, 1099, FSEMP, Employment verification form (please see acceptable types of documents for Income .
OtherF13 Form completed, address change, Proof of current insurance/insurance ending document, general request made by parent.